QUESTION | ANSWER |
How do I order? | Please follow the steps:(1) Login to Boost App(2) Select MAIWP(3) Enter your detail(4) Add your selected item into your cart(5) Check your order list(6) Select your shipping option(7) Proceed on paymentYour eligible items will be listed for your purchase. Please be noted that you are required to fulfil on at least one quantity for each mandatory item in order to be eligible for optional item. |
How do I check my orders after payment? | Please follow the steps:(1) Select Sidebar icon at your top left(2) Select Akaun(3) Select Senarai PembelianYour order history will be listed in this screen. You may select “Lihat” to view on the details of your purchases. |
What are the delivery options do I have? | You can select either way at your convenient:· Collect Over Counter – You can shop at the participated stores and make your order via App. Please select “Penyerahan di Kaunter” and get validation from cashier. Cashier will enter “Vendor Code” for this validation. You can proceed on payment via App and your purchase items are good to take away.· Self Pick-Up – You can shop online without visiting to our store. Please select “Ambil Sendiri” as your shipping option and choose yours prefer pick-up location. |
How do I make payment on my purchase? | You can pay your purchases via BOOST PARTNER WALLET, just click at “Bayar Sekarang” to proceed on your authentication for payment. Please be noted your purchases must not exceed your wallet balance. |
What can I purchase with my partner wallet | You can only purchase the items which are eligible under the MAIWP category. To check on your MAIWP profile, please visit https://ebaitulmal.maiwp.gov.my/kasihasnaf/semakan_bps/ |
What happen if there is remaining balance in my wallet? | The remaining balance in your wallet can only be spent within MAIWP eCommerce site. |
How do I check my cart? | Select the Cart icon at your top right. Your selected items will be listed here, and you can check out your cart by selecting your shipping option and select “Bayar Sekarang” to proceed on payment. |
Where can I view on the policies? | Please follow the steps:(1) Select Sidebar icon at your top left(2) Select Akaun(3) Select Polisi The Delivery & Shipping Policy, Return & Refund Policy, Forty-Eight Hour Cancellation Policy and Exchange Policy are made available here. |
How do I contact Customer Service? | Please follow the steps:(1) Select Sidebar icon at your top left(2) Select Pusat BantuanYou can reach us via call / WhatsApp at +60132288680 or email to [email protected]. |
How do I cancel my purchase? | You are given a “Grace Period” of 48hours in which you are only allowed to cancel your order within the grace period.To cancel you order, please follow the steps:(1) Select Sidebar icon at your top left(2) Select Akaun(3) Select Senarai Pembelian(4) Select the order you wish to cancel(5) Select Batalkan Pembelian(6) Select YA to confirm your cancellation requestYou will get refund of your purchase amount into your Boost Partner Wallet within three (3) working days. |
How do I track the status of my orders? | Please follow the steps:(1) Select Sidebar icon at your top left(2) Select Akaun(3) Select Senarai Pembelian(4) Select the order you wish to track(5) Select Lihat(6) Select Pengesahan PesananYou can also visit J&T website and enter the consignment note number (Airways Bill No.) to track on your parcel at https://www.jtexpress.my/tracking. |